Privacy Policy

TrueNorth Equipments respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in accordance with US federal and state privacy statutes (including CCPA).

1. Information We Collect

When you browse our website, place a generator order, or contact our customer support, we may collect:

• Contact information (full name, shipping address, billing address, email, telephone number).
• Equipment registration data (model number, purchase date, generator serial number).
• Payment transaction details processed securely via PCI-DSS compliant payment gateways (we never store unencrypted credit card numbers).
• Device and browsing telemetry (IP address, browser type, referral source, interaction time).

2. How We Use Your Information

Your information is used strictly to:

• Process, freight-ship, and deliver your equipment order.
• Schedule carrier delivery appointments and freight tracking updates.
• Administer 3-Year Factory Warranty registration and safety recall notices.
• Provide technical support, troubleshooting, and replacement parts dispatch.

3. Sharing with Third Parties

We do not sell, rent, or trade your personal data. We only share necessary customer information with vetted service partners required to fulfill your order, including certified freight carriers (Estes, R+L, FedEx Freight) and encrypted payment processors.

4. Data Security

We employ 256-bit TLS/SSL encryption across our entire store infrastructure. All server databases are isolated behind enterprise firewalls in secure cloud facilities.

5. Your Privacy Rights

You have the right to request access to your personal data, request correction of inaccurate records, or request deletion of non-regulatory records by emailing our data protection officer at support@truenorthequipments.com.